Privacy policy

Personal data we process

• Identity and contact details: Name, surname, phone number, country and city.
• Health data: Information about your hair loss, photos of your hair that you send, medication you take and any information you share about your medical history. Health data is considered a special category of personal data.
• Communication records: Your correspondence with us via WhatsApp, phone or social media.
• Technical data: Standard technical information transmitted by your browser when you visit our website.

Purposes of processing

Your personal data is processed in order to:

• Respond to your hair analysis and free preliminary assessment requests
• Assess suitable treatment options and provide you with information
• Plan surgery, appointments and travel arrangements
• Provide follow-up after treatment and answer your questions
• Comply with legal obligations

Legal basis and explicit consent

Your personal data is processed on the legal grounds of entering into and performing a contract, complying with legal obligations and legitimate interest. Your health data is processed on the basis of your explicit consent. The consent box on our analysis form represents the explicit consent you give for this purpose. You may withdraw your consent at any time.

Communication via WhatsApp

The analysis form on our website does not store your details on a server; the information you enter is opened on your device as a ready-made message in the WhatsApp app. If you send the message, this information and any photos you attach are transmitted to us via WhatsApp. WhatsApp is a service provided by Meta Platforms, and transmitting data through it is also subject to that service's own privacy terms.

Sharing of data

Your personal data may be shared, only as far as necessary for the purposes above and in accordance with the law, with healthcare professionals involved in your treatment, legally authorised public authorities and the communication infrastructure providers we use. Your data is never sold or rented to third parties for marketing purposes.

Retention

Your personal data is kept for as long as the purpose of processing requires and for the retention periods set out in the relevant legislation. When these periods end, your data is deleted, destroyed or anonymised.

Your rights

You have the right to learn whether your personal data is processed; to request information about it if it is; to learn the purpose of processing and whether it is used accordingly; to know the third parties in Turkey or abroad to whom it is transferred; to request correction if it is incomplete or inaccurate; to request its deletion or destruction; to request that these actions be notified to third parties to whom it has been transferred; to object to a result against you arising from analysis by automated systems; and to claim compensation if you suffer damage as a result of unlawful processing.

To exercise these rights, contact us on +90 505 584 10 52. Your request will be handled free of charge within the period set out in the legislation.

Changes

This policy may be updated in line with changes in legislation and in our practices. The current version is always published on this page.